Careers
Ready to modernize aircraft records management?
Come and grow with Bluetail
Bluetail believes in modernizing the business aviation community to maximize their aircraft value. That’s why we created an intuitive, visual, cloud-based digital aircraft records software and combined it with exceptional, comprehensive scanning and on-boarding services.
At the core, we believe in transparency, keeping business simple, laugh along the journey, and most importantly delivering solutions that customers say, “WOW”!
Records Analyst (perfectionado)
Overview:
The Records Analyst is a remotely based full time position that is integral to the customer onboarding process. The Records Analyst is an expert with aircraft records and understands the importance of proper identification and security of these documents. The Records Analyst will work with the Customer Success Manager to prioritize, schedule and accomplish the onboarding procedure to ensure a successful and exemplary customer experience.
What You’ll Do:
- Become proficient with the company mission, value proposition and all Bluetail applications.
- Manage the scanning process through our partner network. This includes completing the project request, project order, scheduling with partners and couriers and communicating expectations internally and to customers.
- Responsible for processing documents and files when received from customers and scanning partners. This involves a high level of quality control of these files.
- Responsible to properly tag, rename and compress files as needed and then upload these files and any additional associated documents into the Bluetail application in a timely manner.
- Update and monitor project status in the project management tool
- Research and troubleshoot any technical issues encountered.
- Provide training on Bluetail applications to customers and employees as requested.
- Assist in the coordination of activities and communication between Bluetail internal support and customers.
- Other duties and projects as assigned by the Customer Success Manager.
What You’ll Need:
- Bachelor’s degree or five (5) years’ experience directly related to aircraft maintenance, quality assurance/control, maintenance planning or an equivalent combination of education and experience.
- Experience working with aircraft maintenance documents (logbooks, work orders, regulatory forms, etc.)
- Prior customer service background in an aviation environment a plus.
- Experience working collaboratively with others to achieve organizational goals.
- Must be proficient in Microsoft, Google and Adobe applications.
- Must possess good analytical and problem-solving skills.
- Must possess excellent communication (verbal and written) and interpersonal skills.
- Experience with and comfortable working in a remote environment.
- Able to work in an often-stressful situations with changing priorities.
Certificates, Licenses, Registrations – FAA A&P license is a plus.
Inside Sales Rock Star
Overview:
We’re hiring an Inside Sales Representative that is responsible for selling the Bluetail SaaS application to prospective aircraft owners and operators across the United States and Canada. This candidate will take prospects and convert them into customers by demonstrating the application and its importance to aircraft owners, operators and their pilots and maintenance personnel.
What You’ll Do:
- Conduct outbound sales calls to a targeted list of prospects.
- Schedule and conduct online product demonstrations and presentations to educate owners on the benefits of using Bluetail.
- Manage the sales pipeline for your book of business using CRM and other related tools.
- Generate interest in the Bluetail application and create a sense of urgency for conversion.
- Work with Marketing to help generate lead generation campaigns.
- Follow up with prospects to address questions and objections, and nurture prospects through
the sales funnel to close sales. - Handle the closing process including account signup and handoff to the Customer Success team.
What You’ll Need:
- A strong background in business aviation is a big plus, but not absolutely necessary. Another big
plus is having 3 years experience selling SaaS to businesses. - Be resourceful, results-oriented, hands-on, and accustomed to working with a team.
- Actively listen to prospects and customers, and intelligently overcome objections while
developing meaningful relationships. - Be comfortable contacting and, more importantly, connecting with prospects.
- Be organized, ahead of schedule, communicative, and accountable—in short, own your role
entirely, while being open to improvements, suggestions, and new ideas. - Be comfortable working in a start-up environment; one that encourages creativity, being a self-
starter and an appreciation for measured risk and unlimited rewards. - Exude confidence. Know your stuff and talk about it accurately and honestly.
- Ability to work remotely and desire to make an impact in a highly visible role
EEO Statement
Bluetail, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.
SaaS Director of Engineering
Overview:
The Bluetail SaaS platform is used by a rapidly growing number of aircraft owners, flight departments and large operators every month and our Platform team is looking for a Technical Platform Leader to drive Development, DevOps and collaborate with Product Owners on the roadmap with the goal to deliver delightful user experiences.
What You’ll Do:
- Lead product development from end to end including participation in frequent (usually daily) team scrums / meetings
- Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
- Balance new client requests, bugs, and the road map including writing specs and user stories, building wireframes, developing test plans and release checklists
- Interact with product owners and client success to translate and prioritize tasks for the development team
- Review and enhance all aspects of the platform as required to support BlueTails growth with focus on performance, scalability and quality
- Coordinate DevOps management from staging to production with AWS and cross-functional counterparts, pulling in exec support as needed
What You’ll Need:
- 3+ years experience in, on, or managing an on-shore and off-shore Web application development team
- 3+ years of proven development skills- to include ideally, Amazon Web Services technology, SQL Database technology and Java or Python application experience Document and image processing experience are a plus
- 3+ years experience of managing or understanding the operating piece of managing a SaaS platform (DevOps)
- 1+ year management or project management experience
- Success in defining, implementing, deploying and supporting a SaaS application
- Excellent oral and written communication skills with development resources, executive management and business stake holders
- Proven track record bringing innovation to an entrepreneur spirited SaaS software company
- BA/BS required in Information Systems, IT, Computer Science, MIS, etc
- Ability to work remotely and desire to make an impact in a highly visible role
EEO Statement
Bluetail, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.