When it comes to digital logbook scanning,
insist yours is very well done

I do like a really good New York Strip steak. High quality, cooked perfectly – medium for me. You can’t beat it. But it’s not inexpensive. Well, not a good one anyway.

That’s the thing about steaks – and many things for that matter – just because it says NY Strip on the menu doesn’t mean you’ll get what you expect. Not all NY Strip steaks are created equal. Anyone who appreciates the quality of a great steak will tell you it has to come from a genuinely great steakhouse. You go in expecting something delightful, and that’s what you get. No surprises.

It’s the same when you want to transition your aircraft’s records from paper logbooks and documentation to a cloud-based digital format. Just because a provider says they’re going to “scan” your information, that doesn’t mean they’re going to scan them in a way that will ensure you get the high-quality files you expect.

Bluetail–the Peter Luger of aircraft records scanning.

Unlike less sophisticated providers, when a Bluetail representative scans your documents, they’re not just making a digital copy but creating an active tool to help streamline your aircraft’s ongoing and future maintenance practices.

“Our scanning process is very different from our competitors. Our most popular scanning option is an innovative crowdsourcing network of Mobile Digital Solutions Representatives. We have A&Ps and aviation professionals that complete the scanning where our customers are,” explained Bluetail’s Vice President of Success and Services, Shelly Fendly. “And the majority of our customers choose this onsite option.”

“The experience and professionalism of these team members are some of the true differentiators between what we do and what others say they do but really don’t. Everyone on our team comes from a business aviation background. They are familiar with aircraft logbooks and understand their use and value.”

We pride ourselves that our scanning representatives don’t just show up and start scanning. Our representatives work with each customer to review the documents and create a plan, including what needs to be scanned onsite and what can be sent to our bonded scanning provider. The process can take two or three days to do the typical aircraft’s logs correctly. Our team is trained to know how to ensure that they are getting all the information needed.

”Because many of these logs are old and fragile, each Bluetail onsite scanning professional has an overhead-type digital scanner and a specialty scanner in their kit,” explained Fendly. “Using an overhead style scanner means we don’t have to risk damaging the logs by pressing them on a flat-bed scanner,” she said. “These are very valuable documents and must be treated as such.”

Once you’ve had the perfect steak, you expect the rest of the meal to meet that same standard so we also provide the highest level of customer service.  In one instance, a customer had an issue with some of their scanned documents. We flew our scanning technician back out to the customer to re-scan those documents to exceed the expectations of our customer.

“In addition to our onsite scanning option, we also offer a nationwide scanning center network of more than 150 locations in major cities across North America. These centers adhere to both Advisory Circular AC 120-78A and Federal Aviation Regulation (FAR) 43.12, and are SOC 2 and HIPAA compliant. Our customers demand this level of privacy and security, and we’re proud to have this level of safeguarding in place,” stated Fendly. 

All scanned information is double-backed up before it’s uploaded to Bluetail’s cloud network, where the files are then formatted in the exact way the operator uses for their paper logbooks.

“We want to make the digital files as familiar to use as the paper logs, but with the added benefits of being able to securely search, share, and store the information from anywhere in the world,” Fendly said. “After all that’s done, one of the Bluetail representatives works with the customer and trains them to use the digital files. It’s really easy, and most customers have it figured out without needing training, but we’re here for them just in case they have a question.”

Having two scanning options to meet customer needs plus the skills and experience of Bluetail’s team of aircraft records scanning experts are just some of the many things that set our scanning services apart from the pretenders. To learn more, or better yet, get a free demonstration of what Bluetail can do for you, visit www.bluetail.aero/free-demo.

NBAA New Guidelines on Electronic Recordkeeping