2023 – Help Center

help center

Help with Bluetail is HERE!

Our mission is to keep our aircraft owners and colleagues armed with all pertinent information on your aircraft. If you're having trouble with your account, getting started, uploading, e-signature, integrations or any other items, please be sure to check out any of our help-related resources.

Frequently asked questions.

Bluetail is a modern aircraft records cloud-based solution that allows you to easily track, share and store all of your aircraft documents and records in a single hub. 

Whether you have 1, 2, 3 or 100 aircraft, Bluetail is perfect for aircraft including: turboprop, light, mid-size and large jet.

No, all customers receive unlimited email and online support with every subscription.

Definitely. When you bring on additional users, you have full control with advanced roles and permissions specialized for maintenance, pilots, brokers, and more. You can share specific records that only certain stakeholders can see, simply create private web links and send them via email.

Rest easy knowing Bluetail isFAA compliant and your data is securely stored within our platform. Even better, we leverage the power of Amazon Web Service to safely backup your information nightly, preventing unforeseen data loss. 

No, for your protection, all your files are secure in our archive repository and remain safe. You can contact our Customer Success team and they will gladly transfer back into your registry.

With Bluetail, it’s easy to bring all of your aircraft documents into our platform. For paper records, we provide secure scanning to digitally store any physical documents. For digital records, we also have integrations built for Google Drive, One Drive and Drop Box. Plus, with our special “web clipping” feature, you can easily bring in data without an integration, from any website, in just a few clicks.  Click to learn more about scanning options.

Yes, you can login from another browser, but the system will auto logout you out of the other browser for security protection.

We take your security seriously at Bluetail. That is why after 240 minutes of inactivity we will auto log you out so others can’t view, download or share from your computer.

No, we have a built-in versioning feature that automatically assigns a new version to every file name.

Yes, we backup and keep a detailed log (by IP address) of all activity within your Hangar. Please contact our Customer Success team for more details.

Need additional support?

JSSI Traxxall now integrates with Bluetail